jlvv Casino – Privacy Policy

1. Introduction

jlvv Casino ("jlvv," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors to jlvv.club (the "Platform"). This Privacy Policy ("Policy") explains what personal data jlvv collects, why it is collected, how it is used, who it may be shared with, how long it is retained, and what rights you have in relation to your personal data.

This Policy applies to all individuals who register an account with jlvv, make use of any jlvv service, or visit the jlvv website, regardless of the device or method of access used. By registering with jlvv or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with jlvv's Terms & Conditions. Where this Policy uses terms defined in the Terms & Conditions, those definitions apply here.

2. Personal Data We Collect

jlvv collects personal data through different means depending on how you interact with the Platform. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number (format: +63XXXXXXXXXX)
• Username and password (password stored in hashed form only)
• Email address (where provided)

2.2 Identity Verification (KYC) Data

• Government-issued identification document (e.g., Philippine passport, driver's licence, SSS/UMID card, VHIMS ID)
• Proof of address (e.g., utility bill, bank statement issued in the Philippines)
• Selfie or liveness check image (where required for identity verification)
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account registered in your name)

2.3 Financial Data

• Transaction history (deposit amounts, withdrawal amounts, dates, payment method used)
• GCash number, Maya account reference, or bank account details associated with withdrawals
• Bonus and promotion activity

2.4 Gameplay Data

• Games played, bet amounts, game outcomes, session durations
• Responsible gaming settings (deposit limits, session timers, self-exclusion status)

2.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, browser type and version
• Cookie identifiers and session tokens
• Pages visited on jlvv.club, time spent, referral source

2.6 Communications Data

• Records of live chat support interactions
• Email correspondence with the jlvv support team
• Dispute and complaint records

3. How We Use Your Personal Data

jlvv uses personal data only for the purposes described below. We do not use your data for purposes incompatible with those stated at the time of collection without obtaining your further consent.

• Account operation: To register, maintain, and manage your jlvv player account, including verifying your identity and age (21+ requirement), processing your deposits and withdrawals, and maintaining your game history and wallet balance.
• Payment processing: To initiate, process, and verify financial transactions via GCash, Maya, BPI, BDO, Metrobank, and other supported payment channels. Financial data is shared with payment providers only to the extent necessary to process specific transactions.
• Legal compliance and fraud prevention: To comply with applicable Philippine law, anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gaming regulations. To detect and prevent fraudulent activity, money laundering, and abuse of the jlvv platform.
• Customer support: To respond to your enquiries, process complaints, and provide technical assistance through the jlvv live chat support and email channels.
• Platform improvement: To analyze aggregated and anonymized usage data to improve the performance, design, and game selection of the jlvv platform. Individual player data is not used in marketing analytics without explicit consent.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behavior and, where required by applicable regulations, to enforce responsible gaming limits and self-exclusion decisions.
• Communications: To send account-related notifications (e.g., deposit confirmations, withdrawal status updates, security alerts). Promotional communications are only sent where you have opted in to receive them.

4. Legal Basis for Processing

jlvv processes personal data on the following legal grounds in accordance with the Philippines Data Privacy Act (Republic Act 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to fulfill jlvv's obligations under the Terms & Conditions you accepted at registration, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC obligations, age verification requirements, and PAGCOR-regulated market standards.
• Legitimate interests: Processing carried out in jlvv's legitimate interests (and those of our players), including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and interests.
• Consent: Where jlvv relies on your consent (e.g., for promotional communications or optional analytics), you may withdraw that consent at any time by contacting jlvv support or updating your account preferences.

5. Data Sharing and Disclosure

jlvv does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

• Payment providers: GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other payment processors receive only the data necessary to process specific transactions on your behalf.
• Game providers: Our certified game providers (e.g., Evolution Gaming, PG Soft, Pragmatic Play) may receive a session token and bet history data necessary to deliver the game to your device. These providers do not receive your full personal profile.
• KYC and identity verification service providers: Where jlvv uses a third-party identity verification service to process KYC checks, your identity documents are shared with that service provider under a data processing agreement.
• Legal and regulatory authorities: jlvv may disclose personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies where required by applicable law or court order.
• Fraud prevention services: Shared device fingerprints, IP addresses, and behavioral data may be shared with fraud prevention partners to identify and block fraudulent activity across the jlvv platform.

6. Cookies and Tracking Technologies

jlvv uses cookies and similar tracking technologies on jlvv.club. Cookies are small text files stored on your device that help the Platform function correctly and allow jlvv to understand how users interact with the site.

Types of cookies used by jlvv:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in to your jlvv account during a browser session. Disabling these cookies will prevent the login system from working correctly.
• Preference cookies: Store your language, display, and settings preferences so you don't have to reset them every visit.
• Analytics cookies: Collect anonymized or aggregated data about how pages on jlvv.club are used — including which pages are visited most, how long users stay, and where they navigate from. This data is used to improve the Platform and is not linked to individual player identities.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

You can control cookie settings through your browser's privacy or security settings. Note that blocking essential cookies will affect your ability to log in and use the jlvv platform.

7. Data Retention

jlvv retains personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law, whichever is longer. The following retention guidelines apply:

• Active account data: Retained for the duration your jlvv account remains active.
• Transaction records: Retained for a minimum of 5 years following the transaction date, in accordance with Philippine AML and financial record-keeping regulations.
• KYC documents: Retained for a minimum of 5 years following account closure or the last transaction, as required by applicable law.
• Support communications: Retained for 3 years from the date of the interaction, or longer if relevant to an ongoing dispute or legal matter.
• Closed account data: Where an account is closed voluntarily, jlvv retains the minimum data required by law and deletes or anonymizes the remainder within 90 days of account closure confirmation.

8. Security Measures

jlvv implements technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jlvv servers
• One-way cryptographic hashing of all account passwords (jlvv staff cannot read your password)
• Role-based access controls ensuring that jlvv staff can only access personal data to the extent required by their specific job function
• Two-factor authentication (2FA) available and recommended for all jlvv accounts
• Automatic session timeout after 30 minutes of inactivity
• Regular security audits and penetration testing of jlvv platform infrastructure
• Secure data center facilities with physical access controls

In the event of a personal data breach that poses a risk to your rights and freedoms, jlvv will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by the Data Privacy Act and its Implementing Rules.

9. Your Rights Under the Data Privacy Act

Under the Philippines Data Privacy Act (Republic Act 10173) and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jlvv:

• Right to be informed: The right to know that jlvv is collecting your personal data, the purposes for which it is collected, and to whom it may be disclosed.
• Right to access: The right to request a copy of the personal data jlvv holds about you, including how it has been processed.
• Right to correction: The right to request correction of any inaccurate, incomplete, or outdated personal data in your jlvv account.
• Right to erasure or blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing, subject to jlvv's legal retention obligations.
• Right to data portability: The right to obtain a copy of your personal data in a structured, commonly used format, where technically feasible.
• Right to object: The right to object to the processing of your personal data on grounds of legitimate interest, including profiling and direct marketing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your personal data rights have been violated.

To exercise any of these rights, please contact jlvv via live chat within your account dashboard or by email at [email protected]. jlvv will respond to all verifiable data rights requests within 30 days of receipt.

10. Children and Minors

jlvv Casino is strictly intended for adults aged 21 years and above. jlvv does not knowingly collect personal data from persons under the age of 21. If jlvv becomes aware that a registered account is held by a person under 21, the account will be immediately suspended, any balance will be reviewed in accordance with jlvv's Terms & Conditions, and all personal data collected from the underage individual will be deleted to the extent permitted by law.

If you believe that jlvv has inadvertently collected personal data from a minor, please contact our support team immediately so that we can take prompt corrective action.

11. Changes to This Privacy Policy

jlvv may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, jlvv will provide reasonable notice via a prominent notice on the Platform or by communication to your registered contact details before the revised Policy takes effect.

The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the jlvv Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jlvv, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 inside your jlvv account dashboard (recommended for fastest response)
• Email: [email protected] — please include "Privacy Request" in the subject line
• Support Hours: Philippine Standard Time (PST, UTC+8) — 24 hours a day, 7 days a week

If you are not satisfied with jlvv's response to a privacy concern, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph (plain text, not a link).